I am running into the identical problem with the same release using a Jabra headset 9460 and the Jabra Motion UC headset. Repeat to reactivate; the LED flashes purple then blue. INFO 30-Apr-2020 13:39:25,553 [0x00002440]: RefId:[053efff0-ee25-4ef2-bfbe-d32fbfc91bd2] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} The Blackwire 3200 Series provides a best-in-class audio experience in a headset that s built for enterprise needs. INFO 30-Apr-2020 13:39:25,041 [0x00002440]: RefId:[2489f141-e935-4161-ad50-c5a29f1db90f] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Enjoy best of both worlds with the Wired/Wireless connectivity option Pair & Play with your Bluetooth 8200 UC that has 98.4 ft wireless range Stay connected smoothly with a wireless range of 98.4 ft $401.99 Delivered FREE by Wed, Mar 01 Ship to store Add to cart Compare Pay in 4 interest-free payments of $100.50 with | Learn more INFO 30-Apr-2020 13:39:25,119 [0x00002440]: RefId:[3751fc67-eaea-404f-8009-5641bef1930b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Open the Control Panel. *PATCH V3 0/6] ASoC: codecs: Add Awinic AW883XX audio amplifier driver [not found] <000701d8e7521f78bc05e6a340awinic.com> @ 2022-11-11 11:26 ` wangweidong.a 2022-11 . For HP product support, please visit the HP Customer Support poly | Support Products DOWNLOADS & APPS Community Contact Support (0 ratings) ARTICLE ID: 000064053 Last Published Date: INFO 30-Apr-2020 13:39:31,874 [0x00004ba0]: RefId:[0429c9e3-e963-4be3-b0e7-39687a4d4f54] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged Form Factor In-Ear Only. INFO 30-Apr-2020 13:39:25,831 [0x00002440]: RefId:[12ea5fdc-acaa-4235-950d-ef90ed11b983] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,457 [0x00002440]: RefId:[2f197334-0d96-4914-913b-d16be50b9563] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,137 [0x00002440]: RefId:[735861f3-2df4-482f-913c-b086388bc0fa] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,360 [0x00002440]: RefId:[762f6d7b-acb0-4c0b-b9a9-b914ca56b823] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Manage sensors through Plantronics Hub software Hold both the Mute and Call buttons for more than 4 seconds until the LED flashes purple then red. 0 Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. INFO 30-Apr-2020 13:39:17,458 [0x00004ba0]: RefId:[effc14b6-1deb-4c5d-b5de-47e4c5b9115a] Plantronics::CallManager::OnCallStateChanged - Fire session manager event OnCallStateChanged Works well. Jiade PC Headset with Microphone Noise Cancelling & Mic Mute, USB, NEW Make or receive another Lync call; the call may be stuck on mute. Download and update firmware with the Poly Lens App: This will turn off the sensors and that will allow you to move your head freely without muting the microphone, you will be able to still mute the microphone from the mute key or by swinging the mic boom arm. INFO 30-Apr-2020 13:39:25,763 [0x00002440]: RefId:[d3a52a8a-0f21-42fc-80ac-1175bfa19c88] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Disable sensors You can disable your headset smart sensors through Plantronics Hub software under the Settings menu or in an idle state, simultaneously press and hold the call and mute buttons for 5 seconds and a voice prompt will inform you of smart sensors status. INFO 30-Apr-2020 13:39:25,419 [0x00002440]: RefId:[4cb93dfe-4461-4175-a311-c1880dba7ce4] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} endobj Make or receive another Lync call; the call may be stuck on mute. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Poly Voyager Focus UC Standard No Stand Nigeria boasts SoundGuard Digital technology that helps protect against sound levels above 118 dBA Plantronics B825-M Voyager Focus Uc Bluetooth Wireless Over - Amazon INFO 30-Apr-2020 13:39:24,853 [0x00002440]: RefId:[e13b6f01-1564-4460-9821-6321b8ed5223] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Plantronics Blackwire 3200 Auricolari con cavo stereo - Nero Mute, Speakerphone, Volume +, Volume - 5 dedicated function keys; Cancel, Menu / Select, Hold, Redial, Intercom; Related features; Interfaces and connections. 2. Hi. You can imagine how seriously unacceptable is in a job where I am on the phone about 60% of my workday! |__Plantronics H-series Headsets INFO 30-Apr-2020 13:39:24,997 [0x00002440]: RefId:[a1041009-2070-4ee3-91d0-357ebfb2bf24] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,906 [0x00002440]: RefId:[da3ad6cb-0238-43e9-ae52-e3c6e4cecd0c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:17,746 [0x00003980]: RefId:[a764b9d8-d5f0-4d51-9c37-68619aaefff6] Plantronics::CallManager::onHeadsetButtonPressed - other HeadsetButton On the Properties window, go to the Advanced tab. You need to address this issue Microsoft, where can I go to initiate action on this? INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[5ba16141-2cdc-4b13-91d0-4a8668cdbdce] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} <>1<>]>>/PageMode/UseOutlines/Pages 678 0 R/Type/Catalog/ViewerPreferences 694 0 R>> INFO 30-Apr-2020 13:39:31,864 [0x00004ba0]: RefId:[88d720ba-58d4-467a-a837-0ccb65ef5fd8] Plantronics::CallManager::terminateCall - TerminateCall Call( ID: <1> ConfID: <0> InConf: <0> ) |__Wireless USB Headsets INFO 30-Apr-2020 13:39:25,098 [0x00002440]: RefId:[14a7a913-2faf-4afd-84a7-e5ce4a79f9de] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,275 [0x00002440]: RefId:[34fea324-27ca-409a-bd17-79fffb576047] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,737 [0x00002440]: RefId:[c3987d44-d702-4f2b-8969-eacac40709d3] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,512 [0x00002440]: RefId:[9ce8d96e-645f-4edc-b58f-eccd1430f658] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again |__Avaya CallMaster Headsets INFO 30-Apr-2020 13:39:26,812 [0x00002440]: RefId:[31f1b65c-d029-47d0-b350-b0b3d8408955] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} hb```b``$_30 +RnmlXk*AkG1ra`? INFO 30-Apr-2020 13:39:25,494 [0x00002440]: RefId:[aef3bc07-3caf-47c6-91a6-4cb0a07ac22c] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} |__Snom IP Telephone Headsets While the call is active, mute the call from the device or Lync. It will upload the log files to help us debug the issue. INFO 30-Apr-2020 13:39:25,196 [0x00002440]: RefId:[271fff2b-0b2a-4195-9579-d81acbd903b7] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,214 [0x00002440]: RefId:[cd9a7e66-da59-4f50-8d12-6bbc580df3af] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:25,437 [0x00002440]: RefId:[2a56f26a-f960-47d8-bd48-3cdd4f11df52] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} As of August 29, 2022, HP Inc. completed the acquisition of Poly. It would be good if you try once, at least as a diagnostics. 3. |__Avaya/Nortel 1120e 1140e 1150e Additionally, if your headset comes with the PerSono Suite application, you can mute it from your computer. PDF User Guide - Plantronics If the call can still not be unmuted, perform the following: 3. INFO 30-Apr-2020 13:39:26,502 [0x00002440]: RefId:[fef900d5-b6ff-4e6d-90ee-35c8c7a95868] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Sharing best practices for building any app with .NET. INFO 30-Apr-2020 13:39:17,431 [0x00004ba0]: RefId:[e85b385b-fe1f-46fb-9df8-2257cd6f525c] Plantronics::CallManager::Fire_EnterActions - Fire_EnterActions: 3 To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. INFO 30-Apr-2020 13:39:25,648 [0x00002440]: RefId:[19847bb7-f4b5-4bb9-9cab-9c01879848ee] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:25,764 [0x00002440]: RefId:[cef316e6-c8f4-4cd3-88f7-24ed02a030f5] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:24,879 [0x00002440]: RefId:[32deced3-5616-4c54-b7d7-dc3435846500] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again DIRECT CONNECT RJ9 HEADSETS FOR: |__Avaya 14xx,24xx,46xx,54xx,56xx How do you disable mute and unmute audio feedback? - Cisco |__Toshiba DP5xxx, DKT3xxx Headsets INFO 30-Apr-2020 13:39:25,534 [0x00002440]: RefId:[08b66f77-a3d1-4bbe-a7ea-53d7a01769ad] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Turn the toggle on for Mute notifications during meetings and calls. %%EOF INFO 30-Apr-2020 13:39:25,311 [0x00002440]: RefId:[20cc9d8c-e27d-470a-885b-4e1affba196b] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:31,876 [0x00004ba0]: RefId:[d886887e-e33e-42d3-8551-8793b5ce1efa] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged . 11/27/2019 From Plantronics: The USB port on the VVX350 phone is not 100% compatible with the C3200 series. Page 14: Advanced Features Product Summary POLY Blackwire C3220, Headset, Head-band, Office/Call center, Black, Binaural, Volume +, Volume -. INFO 30-Apr-2020 13:39:25,159 [0x00002440]: RefId:[f58fada5-b572-42ee-a74d-9216d90bbae1] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again . We are trying to get those devices (Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC)to see if we can reproduce the issue. My candidate directory branches where to look are: C:\Windows, C:\Program Files (x86). For now the Plantronics with dongle BT600 mutes also on audio connect. A tone means the sensors need to be reset. 'UdKN =Ior!#Ur'. Feedback 0 out of 0 found this helpful 4. INFO 30-Apr-2020 13:39:26,849 [0x00002440]: RefId:[1eefcc6f-db79-468d-a340-72c0d3b2a8de] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} Savi 8220 will not stay muted in MS Teams : r/plantronics - reddit "" 4 "power off" . INFO 30-Apr-2020 13:39:24,705 [0x00002440]: RefId:[ac924e0f-f218-468f-9159-c00c75c4bb41] Plantronics::CallManager::OnCallStateChanged - Fire session event OnCallStateChanged Reddit and its partners use cookies and similar technologies to provide you with a better experience. YAMAY Wireless Bluetooth Headset with Mic & Mute Button for PC Phone Mute Headset via Volume Control Step 1 Locate the "-" volume button on your Plantronics headset. Same headset same issue. e.g. INFO 30-Apr-2020 13:39:25,080 [0x00002440]: RefId:[4dbcceaf-d079-4273-a4dd-cbb727811205] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again INFO 30-Apr-2020 13:39:26,990 [0x00002440]: RefId:[370e5939-97b3-40bc-9dd9-9c1d25c18d93] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} INFO 30-Apr-2020 13:39:26,664 [0x00002440]: RefId:[e0b2c006-49c3-4f61-85f0-a585e425262b] Plantronics::CallManager::GetDeviceFromPath - Found a match for DevicePath \\?\hid#vid_047f&pid_02ee&mi_03&col04#7&372ea192&0&0003#{4d1e55b2-f16f-11cf-88cb-001111000030} How to disable voice message about being unmuted? INFO 30-Apr-2020 13:39:24,944 [0x00002440]: RefId:[b6915749-0746-4b6a-9b62-3046d36f0337] Plantronics::CallManager::ProcessMOCMuteClear - MOC MUTE cleared the current muted call, mutting the device again Voice Tube Mic Computer Headset Plantronics Compatible USB Headset Adapter